Returns, Exchanges & Refunds PolicyΒ
We want you to love your purchase! If something isn't quite right, here is everything you need to know about how we handle replacements, exchanges, and returns.
π¦ Damaged or Broken Items
We take great care in packaging your orders, but if your item arrives damaged or broken, weβve got your back!
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Replacements Only: We do not offer cash refunds for damaged items; instead, we will gladly ship you a brand-new replacement.
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The Unboxing Video Rule: To process a damage claim, a continuous, unedited video of the parcel being opened upon delivery must be provided. The video needs to clearly show the unboxing from start to finish without any interruptions.
π General Exchanges (Online Orders)
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Location Limit: Exchanges are available exclusively within Lahore and must be done in person at our designated outlet. We cannot process exchanges for customers outside Lahore.
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Price Match: Exchanges are only valid for products of the same price and range.
β Incorrect Parcels
Received the wrong item by mistake? We are so sorry!
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We will ship the correct parcel out to you right away.
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Upon delivery of the correct item, you will be required to hand over the incorrect parcel in its original condition.
π General Terms & Non-Returnable Items
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Custom Items: Customized or personalized products are strictly non-refundable and non-exchangeable.
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Shipping Fees: Shipping and handling charges are non-refundable.
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Proof is Required: No refund or exchange requests will be considered without the required supporting evidence (such as the mandatory unboxing video for damages).